Learn More About Manufacturer Guarantees

At Summit Veterinary Care, your pet’s safety, health, and comfort are our top priorities—which is why we are committed to ensuring that every medication or product we dispense is safe, effective, and backed by reliable sources. When you purchase medications through our in-clinic pharmacy or our trusted online pharmacy, you’re not just getting convenience—you’re also getting peace of mind.

Many large online pet pharmacies—even some of the most well-known ones—do not disclose where their medications come from. In some cases, these medications may be sourced from outside the United States or distributed through unauthorized channels. Unfortunately, this means that we cannot verify the authenticity, handling, or effectiveness of those products, and they may not be covered by manufacturer guarantees. This puts your pet at risk and removes a critical layer of protection.

By contrast, when you get your pet’s medications through Summit Veterinary Care or our trusted online pharmacy, most products come with a manufacturer guarantee. This guarantee can offer coverage for the cost of treatment if a product fails or causes an adverse reaction. In the last year alone, we’ve helped our clients get nearly $5,000 reimbursed from manufacturers thanks to these warranties. This is real, tangible support that helps keep care accessible and affordable when things don’t go as expected.

Here are just a few examples of how manufacturer guarantees have directly benefited our patients:

Two of our patients developed respiratory symptoms despite being vaccinated for Bordetella (kennel cough). Because their vaccines were sourced through verified channels, the manufacturer covered the cost of testing—and would have covered treatment if the disease had been confirmed.
Four pets experienced vaccine reactions, ranging from mild to more significant. In every case, the manufacturer stepped in to cover 100% of the cost of treatment.
In two separate instances, a prescribed product simply didn’t work for a pet as expected. With our documentation and support, the companies reimbursed our clients or covered alternative treatment options.

These manufacturer-backed protections are not available when purchasing from unverified online sources, which is why we strongly encourage all pet owners to trust their veterinarian when it comes to their pet’s medications. When you order through us, you’re not only getting expert veterinary oversight—you’re also gaining the powerful backing of the companies that make the products.

When it comes to your pet’s health, cutting corners can carry big risks. Let us help you ensure that your furry family member gets the safest, most reliable care possible—backed by both medical expertise and manufacturer support.