Client Care Representative
Overview:
How would you like to grow your career in an exceptional veterinary environment where your contributions truly matter, your development is encouraged, and your team is supportive, positive, and fun?
At Summit Veterinary Care, we’re redefining what veterinary medicine looks like in Bristow and throughout Northern Virginia. As a newly established Urgent Care and General Practice, we blend gold-standard medicine with a Fear Free Certified approach – creating an environment where compassion, hospitality, and excellence go hand in hand. And we don’t just practice Fear Free for pets – we strive to create a low-stress, welcoming experience for people, too.
We’re looking for an exceptional Client Care Representative who thrives in a fast-paced environment and is passionate about delivering an elevated client experience. This is more than a front desk role. Our CSRs set the tone for every visit – offering concierge-level service, guiding clients with empathy and clarity, and anticipating needs before they arise. From thoughtful amenities to clear communication and seamless coordination, you’ll help ensure every client feels heard, valued, and genuinely cared for.
Why Join Summit Veterinary Care?
Elevating Pet Care
From preventive visits to complex procedures, we approach every case with gold standard medicine, cutting-edge technology, and a commitment to continuous improvement for our clients and patients.
Fear-Free, Patient-Centered Medicine
As a Fear Free Certified Practice, we prioritize low-stress handling techniques and personalized care tailored to each pet’s unique needs.
Open Communication & Client Education
We believe trust is built through transparency. Our team ensures clients are informed and confident in every step of their pet’s care journey – and our management ensures our team is informed and confident in every step of the way.
Community-Focused Mission
We’re proud to support our local community through event participation, coordinating donation drives for the local homeless shelter, working with local school groups, sponsoring local sports teams, and veterinary mentorship.
A Workplace That Truly Supports You
We are committed to paying a living wage, promoting work-life balance, and fostering leadership at every level. At Summit, you are valued as a person first – because when our team thrives, our patients thrive.
If you’re looking for a practice where you’ll be appreciated for your hard work, encouraged to grow, and inspired by the difference you make, Summit Veterinary Care is ready to welcome you.
Knowledge, Skills and Abilities:
- Minimum of 2 years experience working in a veterinary hospital
- Friendly and people oriented
- Excellent written & verbal communication skills
- Ability and willingness to be cross trained to other areas of the hospital
- Intermediate computer skills
- An enthusiastic team player willing to learn new techniques and treatments.
- Knowledge of medical terminology and animal handling
- Ability to work rotating weekends and holidays
High School Diploma or equivalent
Physical Requirements:
- Ability to lift/push or otherwise move 50 lbs
- Dependable attendance required
- Ability to walk, bend, stand, and reach constantly during an 8-10 hour work day
- Visual acuity sufficient (accommodations available upon request) to maintain accurate medical records and understand written directions
- Ability to speak and hear (accommodations available upon request) sufficiently to understand and provide information over the telephone or in person
- Commensurate with skills and experience, pay range from $20 to $23/hr
- Fear Free certification
- Enrollment in group health plan (including vision + dental)
- 401K Enrollment with match after 1 year
- Paid time off
- 3 paid major holidays
- Time and a half pay for 5 minor holidays (if worked)
- Generous employee pet discount
- Career Development Opportunities
Client Care Representative
Overview:
How would you like to grow your career in an exceptional veterinary environment where your contributions truly matter, your development is encouraged, and your team is supportive, positive, and fun?
At Summit Veterinary Care, we’re redefining what veterinary medicine looks like in Bristow and throughout Northern Virginia. As a newly established Urgent Care and General Practice, we blend gold-standard medicine with a Fear Free Certified approach – creating an environment where compassion, hospitality, and excellence go hand in hand. And we don’t just practice Fear Free for pets – we strive to create a low-stress, welcoming experience for people, too.
We’re looking for an exceptional Client Care Representative who thrives in a fast-paced environment and is passionate about delivering an elevated client experience. This is more than a front desk role. Our CSRs set the tone for every visit – offering concierge-level service, guiding clients with empathy and clarity, and anticipating needs before they arise. From thoughtful amenities to clear communication and seamless coordination, you’ll help ensure every client feels heard, valued, and genuinely cared for.
Why Join Summit Veterinary Care?
Elevating Pet Care
From preventive visits to complex procedures, we approach every case with gold standard medicine, cutting-edge technology, and a commitment to continuous improvement for our clients and patients.
Fear-Free, Patient-Centered Medicine
As a Fear Free Certified Practice, we prioritize low-stress handling techniques and personalized care tailored to each pet’s unique needs.
Open Communication & Client Education
We believe trust is built through transparency. Our team ensures clients are informed and confident in every step of their pet’s care journey – and our management ensures our team is informed and confident in every step of the way.
Community-Focused Mission
We’re proud to support our local community through event participation, coordinating donation drives for the local homeless shelter, working with local school groups, sponsoring local sports teams, and veterinary mentorship.
A Workplace That Truly Supports You
We are committed to paying a living wage, promoting work-life balance, and fostering leadership at every level. At Summit, you are valued as a person first – because when our team thrives, our patients thrive.
If you’re looking for a practice where you’ll be appreciated for your hard work, encouraged to grow, and inspired by the difference you make, Summit Veterinary Care is ready to welcome you.
Knowledge, Skills and Abilities:
- Minimum of 2 years experience working in a veterinary hospital
- Friendly and people oriented
- Excellent written & verbal communication skills
- Ability and willingness to be cross trained to other areas of the hospital
- Intermediate computer skills
- An enthusiastic team player willing to learn new techniques and treatments.
- Knowledge of medical terminology and animal handling
- Ability to work rotating weekends and holidays
High School Diploma or equivalent
Physical Requirements:
- Ability to lift/push or otherwise move 50 lbs
- Dependable attendance required
- Ability to walk, bend, stand, and reach constantly during an 8-10 hour work day
- Visual acuity sufficient (accommodations available upon request) to maintain accurate medical records and understand written directions
- Ability to speak and hear (accommodations available upon request) sufficiently to understand and provide information over the telephone or in person
- Commensurate with skills and experience, pay range from $20 to $23/hr
- Fear Free certification
- Enrollment in group health plan (including vision + dental)
- 401K Enrollment with match after 1 year
- Paid time off
- 3 paid major holidays
- Time and a half pay for 5 minor holidays (if worked)
- Generous employee pet discount
- Career Development Opportunities
